ࡱ> Z]WXY Ozbjbj }rrr800&&&&&$&&&P&)&lm,,-"6-6-6-j.j.j.lllllll$oJrl&j.j.j.j.j.l&&6-6-4lF666j.d&6-&6-l6j.l66NSsW6-Y#.U0l0m<lmU,s/p,s`sWsW8,s&Wj.j.6j.j.j.j.j.ll83Rj.j.j.lmj.j.j.j.,sj.j.j.j.j.j.j.j.j.0 P%: SALISBURY UNIVERSITY MISSION þùƷþ is a premier comprehensive Maryland public university with four privately endowed schools, offering excellent, affordable education in undergraduate liberal arts, sciences, business, nursing, education and social work and applied masters and doctoral programs. Our highest purpose is to empower students with the knowledge, skills, and core values that contribute to active citizenship, gainful employment, and lifelong learning in a democratic society and interdependent world. ACCOUNTABILITY GOALS, OBJECTIVES, AND PERFORMANCE MEASURES Overview Strategic planning was the area of focus for þùƷþ (SU) during the 2013-14 academic year. Last year, the University completed and began implementation of its 2014-18 Strategic Plan ( HYPERLINK "http://www.salisbury.edu/iara/Planning/Strategic_Plan_2014_2018_webfile.pdf" http://www.salisbury.edu/iara/Planning/Strategic_Plan_2014_2018_webfile.pdf). Additionally, the University is preparing for its 2016 Middle States Self-Study Report. During 2013-14, Self-Study co-chairs were selected, a steering committee was recruited, and the Self-Study Design report was completed. Despite changing demographics and increased competition for fewer high school graduates, last year was an encouraging year for freshmen applications. For fall 2013, applications increased nearly 1% (from 8,866 to 8,912), while enrollment of first-time students (1,246) was intentionally held level for the fourth consecutive year. Nearly 23% of first-time students were from ethnically diverse backgrounds. Last year, the University attracted more applicants and enrolled a class with higher academic credentials than in previous years. This has been a year in which SU has garnered much national recognition of its reputation as an exceptional comprehensive university. U.S. News & World Reports Best Colleges for 2014 selected SU as a best regional university among public and private institutions in the North. This is the 17th consecutive year SU received this honor. For the 16th consecutive year, SU was designated by The Princeton Review as one of the nations best institutions in The Best 379 Colleges: 2015 Edition. For the 6th consecutive year, Kiplingers Personal Finance magazine named SU as one of the Top 100 Best Values in Colleges and one of its 25 Best College Values Under $30,000 a Year. Washington Monthly magazine named SU as one of Americas Best Bang-for-the-Buck Colleges in 2013. The Princeton Review in partnership with the U.S. Green Building Council, named SU as one of the top 332 Green Colleges for the 5th consecutive year. University Business magazine named SU as a Model of Efficiency for the second time. SU was applauded for streamlining its tuition payment and refund system. The University was the only Maryland campus honored and one of only 8 recognized nationwide. U.S. News & World Report has named SU as one of the nations Best Colleges for Veterans for 2014. In its inaugural edition of this ranking, SU was named 23rd among Regional Colleges of the North. Both Money and Forbes named SU among the nations best values in Higher Education SUs 2014-2018 Strategic Plan includes goals that complement the key goals and objectives identified in the Managing for Results (MFR) document and the six goals for postsecondary education identified in the Maryland Ready 2013-2017 Maryland State Plan for Postsecondary Education. The state plan includes goals for quality and effectiveness, access, affordability, and completion, diversity, innovation, economic growth and vitality, and data use and distribution. In addition to MFR-specific data, a number of other indicators and qualitative efforts are related to SUs progress towards the key goals and objectives identified at the end of this report. To determine how effectively SU is progressing towards meeting the 2014 MFR key goals and objectives, data relevant to each objective will be described in subsequent sections of this report. INSTITUTIONAL ASSESSMENT Quality & Effectiveness MARYLAND READY Goal: Maryland will enhance its array of postsecondary education institutions and programs, which are recognized nationally and internationally for academic excellence, and more effectively fulfill the evolving educational needs of its students, the state, and the nation. MFR Objectives: 1.1-1.4; Additional Indicators 1- 2 SUs commitment to provide an exceptional contemporary liberal arts education and academic and professional programs that are aligned with an increasingly competitive, global, and knowledge-based economy is a major goal in the Universitys strategic plan. For the MFR, quality and effectiveness are evaluated using pass rates on national licensure and certification exams (Objectives 1.1 & 1.2), self-reports of student satisfaction with the quality of education and preparation the received (Objectives 1.3 & 1.4), and salaries of recent graduates (Additional Indicators 1 & 2). Licensure MFR Objectives 1.1 and 1.2 were established as performance goals to help determine the effectiveness of the nursing and teacher education programs at SU. Effectiveness for these goals is measured by examining the pass rates for the nursing licensure exam (NCLEX) and the teaching licensure exam (PRAXIS). At 89%, SU remains well above the average Maryland NCLEX pass rate (82%) for BSN programs (Objective 1.1). The NCLEX exam was modified in April 2013 and now includes a higher standard for passing. The Nursing Department continues its concentrated efforts (e.g., reform of the Nursing curriculum, tutoring, NCLEX review course, etc.) to increase its pass rates given the modifications to the exam. At 100%, the pass rate for the PRAXIS has been maintained for two consecutive years (Objective 1.2). During the 2008-09 academic year, the Professional Education unit implemented a new graduation requirement for students seeking their degree in a Professional Education area. Beginning with students graduating from the Professional Education program in spring 2010 and after, students must pass the PRAXIS II in order to graduate with recommendation for certification. As a result, a pass rate of 100% should be maintained. Alumni Satisfaction and Salary One indirect measure of success used by SU is alumni satisfaction and earning potential. Data are collected on a triennial basis using an alumni survey to address Objectives 1.3 and 1.4 and Additional Indicators 1 and 2. The most recent survey results are based on students that graduated in August/December 2012 and January/May 2013. It should be noted that the response rate for the alumni survey was 17%. Consequently, the opinions and salary information for most of our alums were not captured on this survey. Results revealed that 97% and 95% of SU graduates are satisfied with their level of preparation for graduate school (Objective 1.3) and employment (Objective 1.4), respectively. When examining the median salary of recent graduates, alums saw a 9% increase in salary when compared to 2009-10 graduates. Recent graduates earned a median salary of $37,500 (Additional Indicator 1) which represents the 75th percentile of the median salary for workers 25 years old and over with a bachelors degree (Additional Indicator 2). Accreditations An additional indicator of the quality and effectiveness of SU is its ability to achieve and maintain national accreditations. Several academic programs are accredited: þùƷþ is accredited by the Middle States Commission on Higher Education (MSCHE); Teacher Education programs- accredited by the National Council for Accreditation of Teacher Education (NCATE) and MD Education Department; Social Work program- accredited by the Council on Social Work Education (CSWE); Music program- accredited by the National Association of Schools of Music (NASM); Franklin P. Perdue School of Business- accredited by the Association to Advance Collegiate Schools of Business (AACSB); Exercise Science- accredited with the Committee on Accreditation of Allied Health Education Programs (CAAHEP); Clinical Laboratory Sciences/Medical Technology- accredited with the National Accrediting Agency for Clinical Laboratory Sciences (NAACLS); Nursing programs-accredited by the Commission on Collegiate Nursing Education (CCNE); Programs in the Department of Chemistry- certified by the American Chemical Society Committee on Professional Training (ACS-CPT); Athletic Training- accredited through the Commission on Accreditation of Athletic Training Education (CAATE); and Respiratory Therapy program- accredited by the Committee on Accreditation for Respiratory Care (CoARC) through CAAHEP. Accessibility, Affordability, and Completion MARYLAND READY Goal: Maryland will achieve a system of postsecondary education that advances the educational goals of all by promoting and supporting access, affordability and completion. MFR Objectives: 3.3, 4.1-4.6 For the MFR, access, affordability, and completion goals are based on providing access to economically disadvantaged students (Objective 3.3), as well as improving retention (Objectives 4.1-4.3) and graduation rates (Objectives 4.4-4.6). In addition, SU annually reports the number of degrees it grants as a measure of progress towards Marylands 55% degree attainment goal. For 2013-14, SU awarded an additional 27 undergraduate degrees compared to 2012-13. Retention and Graduation At 82.5%, the second-year retention rate for the 2012 entering cohort of freshmen (Objective 4.1) decreased from the previous cohort (85.9%). The 2012 cohort included students that started at SU in fall 2012 and returned to SU or transferred to another Maryland school for the fall 2013 semester. SUs second-year retention rate is the second highest of the comprehensive System schools. While rates for the 2012 cohort are down, preliminary data for the 2013 cohort are demonstrating marked improvement in retention. Objectives 4.2 and 4.3 provide additional information regarding second-year retention rates with a special focus on African-American and all minority students. Second-year retention rates for African-American students increased this year. Approximately 85.0% of African-American students were retained into their second year. The rate for African-American students has increased nearly two percentage points over the past three years and exceeds the overall second-year retention rate at SU. SU second-year retention rate for African-American student exceeds the USM average rate by nearly five percentage points. Unfortunately, there was a decline of 3.3 percentage points in second-year retention rates for minority students at SU. Second-year retention rates for minority students were 81.1%. When compared to the other USM comprehensive schools, SUs second-year retention rates for African-American and minority student groups were the second highest. Currently, SUs overall six-year graduation rate is 73.2% (Objective 4.4). The rate increased .1 percentage points this year. SUs average six-year graduation rate is the highest among the USM comprehensive institutions and is 6.4 percentage points above the USM average. Six-year graduation rates for African-American students decreased this year to a rate of 62.0% (Objective 4.5). While the decline is substantial, the current rate is similar to the historic rates at SU for this cohort of students and is more than 14 percentage points higher than the USM average. Minority student six-year graduation rates also declined this year to a rate of 59.5% (Objective 4.6). Despite these declines, SU was still three percentage points above the USM average. To improve graduation and retention rates, the campus underwent an extensive examination of its current advising model. A long-term plan including three phases to be rolled out over time was created to enhance SUs advising experience and improve retention and graduation. SU worked with the Education Advisory Board to implement the Student Success Collaborative. The Collaborative provides an early warning system for students to assist them in course selection, selection of a major and early indicators of academic success. Strategies continue for closing the achievement gap including recruitment of students into the federal TRIO program, expansion of the Powerful Connections freshman mentor program, increasing resources to the Center for Student Achievement, growing living learning communities, and increasing the number of course sections that offer supplemental instruction. Subsequently, trends in our four- and five-year graduation rates show progress. We are moving in the right direction and hope the overall trend can continue. Access & Affordability SU continues to focus its enrollment growth on both highly qualified, motivated first-time freshmen and transfer students. Responding to MHECs access goals, SU increased undergraduate enrollment by 35 students while improving the academic rigor of its first-time freshmen class. Overall, SU had 1,805 more undergraduates, a 23% increase, compared to 10 years ago. In addition to increasing undergraduate enrollment, SU has focused on expanding accessibility by offering several of its renowned programs at other Maryland higher education campuses. By having remote locations at USG, USMH, Cecil College, and ESHEC, the University provides programs to students who might not otherwise be able to attend classes on SUs main campus. These successful partnerships will assist the state in meeting its demand to train highly qualified teachers, social workers, business professionals, and healthcare professionals, and grant students access to programs that may previously have been unavailable in those regions. While continuing to increase accessibility, SU values both the affordability (e.g., tuition, fees, need-based and non-need-based aid and grants, etc.) and quality (e.g., academic rigor of the freshman class, admission, retention, and graduation rates, etc.) of the University. During AY 2012-13, SU was also able to enroll a larger percentage of economically disadvantaged students totaling 52.6% (Objective 3.3). This represents a 2.4 percentage point increase when compared to the previous year. SU has developed a reputation for providing a high quality education at a great price. Diversity MARYLAND READY Goal: Maryland will ensure equitable opportunity for academic success and cultural competency for Marylands population. MFR Objectives: 3.1 & 3.2 Given the changing demographics of the state of Maryland, it is imperative that the institution create an infrastructure to provide access and support to a more diverse population of students. The University has increasingly emphasized its diversity initiatives and demographicsboth of which are readily affirmed in the Universitys trends and benchmarks. Fall 2013 marked the most ethnically diverse student population in SUs history (Objectives 3.1 and 3.2). During fall 2013, SU increased its enrollment of minority undergraduate students for the eighth consecutive year. African-American students make up 12% of SUs undergraduate students (Objective 3.1). This year, 23.2% of SUs undergraduate enrollment is composed of minority students, a 1.6 percentage point increase over the previous year (Objective 3.2). Over a 10-year period, SU has increased the number of enrolled African-American undergraduate students by 78% (from 507 in fall 2003 to 903 in fall 2013) and more than doubled minority student enrollment (from 812 in fall 2003 to 1,807 in fall 2013). Our number of Hispanic undergraduate students has nearly tripled (from 124 in fall 2003 to 352 in fall 2013). This can be compared to an increase in overall undergraduate enrollment of about 29% since 2003. This demonstrates the Universitys commitment to a diverse student body. Economic Growth and Vitality MARYLAND READY Goals: Maryland will stimulate economic growth, innovation, and vitality by supporting a knowledge-based economy, especially through increasing education and training and promoting the advancement and commercialization of research. MFR Objectives 2.1-2.5; Additional Indicators 3-7 SU states in Goal 1 of the 2014-2018 Strategic Plan that the Universitys primary mission is to educate our students for success in the classrooms, careers, and life. SU measures its impact on economic growth by successfully producing graduates with skills to compete in high need occupations. Additionally, the University triennially tracks the percentage of graduates employed one-year after graduation. Nursing Data for this year indicates that applications and enrollment into the program have remained relatively stable (Additional Indicators 3-6). The number of undergraduate nursing majors enrolled for fall 2013 was 583, while 28 graduate nursing majors were enrolled during the same time period. The number of nursing baccalaureate and graduate degree recipients also increased 16% to 110 (Objective 2.5). Changes in the graduate level nursing program impacted enrollments in the graduate program during the 2013-14 academic year. At the recommendation of the Commission on Collegiate Nursing Education (CCNE), the family nurse practitioner (FNP) program transitions from a Master of Science (MS) level to a Doctorate level credential. As such, MS enrollments declined as the Nursing Department transitioned MS level enrollments into an FNP option of the Doctorate in Nursing Practice (DNP) program. Teacher Education The overall number of teacher education enrollments has decreased by 72 students to a total of 1,276. Most of this decline was due to lower enrollments in the Early Childhood and Secondary Education programs. However, the number of teacher education graduates from SU (Objective 2.3) increased 11% this year from 299 to 332. It is hoped that the number of graduates will continue to increase in the future. STEM Since the 2010 MFR report, SU has increased the number of students enrolled and graduating from STEM programs by 27%. The current data indicates that in 2012-13 SU had 287 STEM graduates (Objective 2.4), an increase of 10% from the previous year. The University has increased STEM graduates by more than 38% since the 2010 reporting cycle. Employment As mentioned previously, alumni data are collected by the University every three years. Based on responses from graduates in 2012-13, 87% of those responding to an alumni survey were employed one year after graduation (Objective 2.2), with 75% employed in the state of Maryland (Objective 2.1). Additionally, SU estimates that, of the 93 Bachelor of Science in Nursing graduates in 2012-13, approximately 71 are working in the state of Maryland (Additional Indicator 7). By providing a quality education, SU graduates are readily employable and prepared to be successful in their future careers and life. KEY GOALS AND OBJECTIVES Goal 1. Provide a quality undergraduate and graduate academic and learning environment that promotes intellectual growth and success. Objective 1.1 Maintain the percentage of nursing graduates who pass on the first attempt the nursing licensure exam at the 2009 rate of 95%. Performance Measures2011 Actual2012 Actual2013 Actual2014 Actual2015 Estimated2016 EstimatedQualityNursing (NCLEX) exam pass rate92%96%95%89%91%95% Objective 1.2 Increase the percentage of teacher education graduates who pass the teacher licensure exam from 95% in 2009 to 100% in 2014. Performance Measures2011 Actual2012 Actual2013 Actual2014 Actual2015 Estimated2016 EstimatedQualityTeaching (PRAXIS II) pass rate197%99%100%100%100%100% Objective 1.3 Through 2014, the percentage of SU graduates who are satisfied with their level of preparation for graduate or professional school will be no less than 98%. Performance Measures2002 Survey Actual2005 Survey Actual2008 Survey Actual2011 Survey Actual2014 Survey Actual2017 Survey EstimatedQualitySatisfaction w/preparation for graduate school298%99% 100%100% 97%100% Objective 1.4 Through 2014, the percentage of SU graduates who are satisfied with their level of preparation for employment will be no less than the 98%. Performance Measures2002 Survey Actual2005 Survey Actual2008 Survey Actual2011 Survey Actual2014 Survey Actual2017 Survey EstimatedQualitySatisfaction w/preparation for employment292%97%99%95% 95%98% Goal 2. Utilize strategic collaborations and targeted community outreach to benefit the University, Maryland, and the region. Objective 2.1 The estimated percentage of graduates employed in Maryland will increase from 70.5% in 2008 to 70.8% in 2014. Performance Measures2002 Survey Actual2005 Survey Actual2008 Survey Actual2011 Survey Actual2014 Survey Actual2017 Survey EstimatedOutcomePercent of Bachelors degree recipients employed in MD2.64.6%70.7%70.5%75.2%77.1%77.4% Objective 2.2 Through 2014, the percentage of graduates employed one-year after graduation will be no less than the 95% achieved in 2008. Performance Measures2002 Survey Actual2005 Survey Actual2008 Survey Actual2011 Survey Actual2014 Survey Actual2017 Survey EstimatedOutcomePercent employed one-year after graduation296%96%95%87% 100%95% Objective 2.3 The number of Teacher Education graduates will increase from 277 in 2009 to 286 in 2014. Performance Measures2011 Actual2012 Actual2013 Actual2014 Actual2015 Estimated2016 Estimated InputThe number of Teacher education enrollments31395 140713481276 1234 1223OutputThe number of Teacher education graduates 276291299332328336 Objective 2.4 The number of graduates in STEM-related fields will increase from 225 in 2009 to 250 in 2014. Performance Measures2011 Actual2012 Actual2013 Actual2014 Actual2015 Estimated2016 EstimatedInputNumber of enrollment in STEM programs31176 13041376 1403 1418 1481OutputNumber of graduates of STEM programs214244260287295336 Objective 2.5 The number of Nursing degree recipients will increase from 84 in 2009 to 100 in 2014. 2011 Actual2012 Actual2013 Actual2014 Actual2015 Estimated2016 Estimated Performance Measures InputNumber of undergraduate Nursing majors3 533 578 570  583 601 580OutputNumber of baccalaureate degree recipients in Nursing70 84 87 93 8693 InputNumber of graduate Nursing majors337 42 49  28 33 34 OutputNumber of graduate degree recipients in Nursing4 14 8 17 613 OutputTotal number of Nursing degree recipients 74 98  95 110 92 106 Goal 3. The University will foster inclusiveness as well as cultural and intellectual pluralism. Objective 3.1 Increase the percentage of African-American undergraduates from 11.7% in 2009 to 12.5% in 2014. Performance Measures2011 Actual2012 Actual2013 Actual2014 Actual2015 Estimated2016 EstimatedInputPercentage of African-American undergraduates411.4% 10.8%11.3% 12.0% 12.9% 13.3% Objective 3.2 Increase the percentage of minority undergraduates from 17.6% in 2009 to 21% in 2014. Performance Measures2011 Actual2012 Actual2013 Actual2014 Actual2015 Estimated2016 EstimatedInputPercentage of minority undergraduates419.5% 20.2%21.6% 23.2% 23.9% 24.3% Objective 3.3 Increase the percentage of economically disadvantaged students attending SU from 42.7% in 2009 to 43.5% in 2014. Performance Measures2011 Actual2012 Actual2013 Actual2014 Actual2015 Estimated2016 EstimatedInputPercentage of economically disadvantaged students attending SU346.6% 49.4%50.2% 52.6% 53.4% 54.0% Goal 4. Improve retention and graduation rates while advancing a student-centered environment. Objective 4.1 The second-year retention rates of SU first-time, full-time freshmen will increase from 85.6% in 2009 to 86.1% in 2014. Performance Measures2011 Actual2012 Actual2013 Actual2014 Actual2015 Estimated2016 EstimatedOutput2nd year first-time, full-time retention rate: all students584.6% 85.5%85.9% 82.5% 84.5% 85.6% Objective 4.2 The second-year retention rates of SU first-time, full-time African-American freshmen will increase from 79.1% in 2009 to 84.1% in 2014. Performance Measures2011 Actual2012 Actual2013 Actual2014 Actual2015 Estimated2016 EstimatedOutput2nd year first-time, full-time retention rate: African-American students583.3% 85.4%84.6% 85.0% 85.2% 85.4% Objective 4.3 The second-year retention rates of SU first-time, full-time minority freshmen will increase from 80.5% in 2009 to 84.6% in 2014. Performance Measures2011 Actual2012 Actual2013 Actual2014 Actual2015 Estimated2016 EstimatedOutput2nd year first-time, full-time retention rate: minority students584.0% 86.4%84.4% 81.1% 84.4% 84.8% Objective 4.4 The six-year graduation rates of SU first-time, full-time freshmen will increase from 75% in 2009 to 76.7% in 2014. Performance Measures2011 Actual2012 Actual2013 Actual2014 Actual2015 Estimated2016 EstimatedOutput6-year graduation rate of first-time, full-time freshmen: all students576.7% 71.6%73.1% 73.2% 74.3% 75.2% Objective 4.5 The six-year graduation rates of SU first-time, full-time African-American freshmen will increase from 64% in 2009 to 66% in 2014. Performance Measures2011 Actual2012 Actual2013 Actual2014 Actual2015 Estimated2016 EstimatedOutput6-year graduation rate of first-time, full-time freshmen: African-American students560.0% 62.8%70.4% 62.0% 64.0% 65.2% Objective 4.6 The six-year graduation rates of SU first-time, full-time minority freshmen will increase from 66% in 2009 to 69.3% in 2014. Performance Measures2011 Actual2012 Actual2013 Actual2014 Actual2015 Estimated2016 EstimatedOutput6-year graduation rate of first-time, full-time freshmen: minority students568.0% 63.2%65.5% 59.5% 61.0% 62.3% Additional Indicators6 Performance Measures2002 Survey Actual2005 Survey Actual2008 Survey Actual2011 Survey Actual2014 Survey Actual2017 Survey Estimated OutcomeMedian salary of SU graduates $32,014 $34,711 $39,814 $34,422  $37,500 $39,375 Outcome Ratio of the median salary of SU graduates (one year after graduation) to the median salary of the civilian workforce w/bachelors degrees2 .79 .82  .84 .72. .75 .75 2011 Actual2012 Actual2013 Actual2014 Actual2015 Estimated2016 Estimated Input Number of applicants to the professional nursing program236 248 234 187 195 195 Input Number of applicants accepted into the professional nursing program96 104 102 102 102 102 Input Number of applicants not accepted into the professional nursing program140 144 132 113 93 93 Input Number of applicants enrolled in the professional nursing program96 104 102 102 102 102 2002 Survey Actual2005 Survey Actual2008 Survey Actual2011 Survey Actual 2014 Survey Actual 2017 Survey Estimated Outcome Estimated number of Nursing graduates employed in MD as nurses234575571 5155 Notes to MFR 1 PRAXIS II test results are reported on a cohort basis. The test period for 2014 actually ran between 10/1/2012 and 9/30/2013. 2 All data for this indicator are from the MHEC triennial Follow-up Survey of Graduates. The next MHEC survey will be conducted in fiscal year 2017. 3 Actual 2014 data are from fall 2013. 4 Percentages are based on headcounts as of fall census and NEW race/ethnicity codes starting in fall 2010. As of fall 2010 (FY11 data), minority undergraduate student counts also include students selecting two or more races. Actual data for 2014 reflects fall 2013 undergraduate enrollment. The following information is provided in response to the 2009 request of the Joint Chairs for additional information on undergraduate minority student enrollment. SU undergraduate minority student enrollment (as a percentage of the race known population), broken down by minority group for the two most recent fiscal years, was as follows: African-American 11.3% in FY13 and 12.0% in FY14 ; Hispanic 4.4% in FY13 and 4.5% in FY14; Asian 2.5% in FY13 and 2.6% in FY14; Native Hawaiian/Pacific Islander .06% in FY13 and .08% in FY14; American Indian/Alaskan Native .23% in FY13 and .26 in FY14; Two or more races 2.6% in FY13 and 3.8% in FY14. 5 Data provided by the MHEC. For second year retention rates, actual data for 2014 report the number of students in the fall 2012 cohort who returned in fall 2013. For graduation rates, actual data for 2014 report the number of students in the fall 2007 cohort who graduated by spring 2013. 6 Additional Indicators are institutional measures that are important to external audiences. 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